Pro-Clerk
The Professional Auction Clerking Software Version 3.0
[
Login
]
Features
Reports
Summary Reports
System Requirements
Trial Download
Network Settings
License Scanning
Backup & Restore
Troubleshooting
Auctions
Legal
Home
Pro-Clerk® Troubleshooting:
From time to time we come accross issues with other hardware & software that directly affect Pro-Clerk and cannot be classified in a specific section of this website. As we discover them we will try to list them here.
How come when I print it minimizes Pro-Clerk to the status bar?
When you use a windows only printer a lot of times it has a "Printer Status" program that pops up when you print. This window automatically minimizes Pro-Clerk. To fix this change the options in your printer settings to "not display this window."
How do I get Pro-Clerk to display full screen?
Start Pro-Clerk from menu shortcut.
Once started click on the drive letter prompt in the upper left hand corner of the window.
Select Properties and then choose the Font tab. Choose "
Lucinda Console
". Next Select
Font Size
(usually 24-36 depending on screen size)
If running Windows 10/11 you will need to change to legacy console mode. To do that choose the Options tab and select Use legacy console:
If you cannot check the box for Legacy Console Mode it will need to be added to Windows. Type in the search box "Optional Features".
Once the System > Optional features pane is open, add a feature with the following steps: Select the View features button next to Add an optional feature.
In the Add an optional feature window that opens: Find the desired feature "Legacy Console Host" and then select the box next to the feature to add it. Select the Next button. Then select the Add button to add the selected features.
Click here
for more information on how to add optional features in Windows 10/11.
Select OK and choose to "Save Properties for future windows with the same title".
I have done a server installation on the server and it works fine. I now am doing workstation based installations on the clients and select the defaults and when I try and run the program I get an error that says "Error Base/1132 Bound error: array access"?
Solution: Check properties of the menu shortcut to Pro-Clerk and fix the working directory entry. Change it from c:\proclerk or c:\ to correct mapped drive directory e:\proclerk.
I have installed a printer and now I have another copy of the same printer installed.
Always connect the printer cable in the same USB port that you installed your printer originally.
I receive the following error:
Solution: "click here" to see detail of what the issue is. If it is caused by an antivirus program either disable or change settings in your antivirus programs to accomodate.
Pricing
Complete Software® Package Version 3.0 Multi User $895.00*
*price includes on-line phone support*